Legal

Policy Center

Last updated: March 17, 2026

These policies summarize how Le Fling accounts are approved, serviced, and enforced. They work together with our Terms of Service and Privacy Policy.

1) Eligibility and KYC Policy

• Members must be 18+ and pass identity verification before first fulfillment.
• We may require government-issued photo ID, phone verification, and payment verification.
• Accounts that fail verification can be declined or closed at any time.
• One account per person unless explicitly approved in writing.

2) Billing and Payment Authorization Policy

• Recurring memberships bill monthly in advance by tier.
• Payment method must remain valid and authorized at all times.
• Failed charges may trigger account pause and fulfillment hold.
• Outstanding balances can be collected using available payment methods on file.

3) Swap and Return Window Policy

• Each subscription includes one swap per month unless your tier states otherwise.
• Additional swaps may be offered for a fee and subject to inventory.
• Returns must be shipped within required windows shown in your account.
• Repeated late returns or policy abuse can result in account pause or closure.

4) Damage, Repair, and Deductible Policy

• Normal wear is expected and covered under standard care guidelines.
• Significant damage (missing stones, bent settings, broken clasps, altered metal) may trigger deductible and repair or replacement charges.
• Intentional damage, tampering, unauthorized alterations, or gross negligence may be charged at full replacement value to the extent permitted by law.

5) Loss, Theft, and Non-Return Policy

• Lost or stolen items must be reported immediately.
• Police report requirements and claim windows apply for theft claims.
• Items not returned within required timelines may be charged up to full replacement value, to the extent permitted by law.

6) Fraud and Enforcement Policy

• Prohibited behavior includes identity fraud, chargeback abuse, returning counterfeit items, resale or pawning of rented pieces, and false theft reporting.
• We may suspend/terminate accounts, block future service, and pursue civil collection remedies.
• Suspected criminal activity may be referred to law enforcement.

7) Shipping and Insurance Policy

• Shipments are insured in transit according to carrier and policy terms.
• Signature confirmation may be required for high-value packages.
• Delivery exceptions must be reported promptly for investigation.

8) Cancellation and Account Closure Policy

• Subscription minimums and cancellation notice periods are defined in your tier and Terms.
• All outstanding pieces and balances must be resolved before account closure is final.
• Policy violations can result in immediate closure regardless of membership term.